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Customer Checklist

As a part of our commitment to making this transition as easy as possible, we are compiling a customer checklist with action items to get you up and banking quickly and smoothly on June 25th.

Customer Checklist

ATM/Debit Card Activation:

You will be receiving a new ATM/Debit card in the mail the week of June 11th. Be sure to follow these important instructions regarding when to activate and start using your new cards. Note: Card numbers will be changing. If you have reoccurring payments set up with your debit card, on June 25th, you will need to contact your vendors to update your card information.

Online Banking Set-up:

Falcon National Bank and Community Pride Bank customers - To access online banking for the first time on or after June 25th, you will need to know your Netteller ID number. To obtain your Netteller ID numbers, please call your local branch (St. Cloud 320-223-6300, Foley 320-968-6300, Ham Lake 763-862-6500, Isanti 763-444-8800). 

State Bank of Richmond customers - To access online banking for the first time on or after June 25th, you will need to know your Access ID, this is the same as your current User ID. To obtain your Access ID, please call your bank (320-597-2145).

Re-enroll in eStatements:

If you previously had eStatements, you will need to re-enroll. If you have not used eStatements in the past, you will love the convenience. After June 25th, you can sign-up through online banking. Customers who have used online banking in the past will need their Netteller ID or Access ID (see online banking above).

Update Your Contact Information:

Please call your bank if you have any changes to your information including: name, address, phone number, and email address. This will help us keep you up-to-date on important customer information (St. Cloud 320-223-6300, Foley 320-968-6300, Ham Lake 763-862-6500, Isanti 763-444-8800, Richmond 320-597-2145).

Bill Pay Users:

Bill Pay History: If you are a current Community Pride Bank or Falcon National Bank Bill Pay user and would like to retain your bill pay history, please print the history for your records. Bill Pay history will not be retained in the system after June 22nd. State Bank of Richmond will retain Bill Pay history.

Verify Payee Information: Current Bill Pay users should verify that they have the correct city, state, zip code, and phone numbers for Payees.

Cash Management Users: ACH Batches

All ACH batches must have an effective date no later than June 22. Any file with an effective date after June 22 will not convert over to the new system and would need to be reentered.

Plan Ahead! Lobby, Drive Thru and ATMs CLOSED:

Please be prepared for your bank being closed on June 23rd as we implement our new banking core. Please also be prepared for possible ATM/Debit card service interruption. Withdraw cash, if needed for the weekend, before June 23rd.

QuickBooks and Quicken Users:

You will need to complete your final download by 6/21/18. You will also need to modify your QuickBooks Online Edition settings to ensure the smooth transition of your data. Please see details in the instruction guides.

Continue to check this webpage through the week of June 25th for critical messages.

For additional help, please call your bank. We are committed to continuing to bring you the exceptional service you expect and deserve. We have staff available to help answer your questions.