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Online Banking

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Product Updates

Online Banking

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The new online banking platform will leave you speechless! The new program is easy to maneuver and provides state-of-the-art functionality.  To see the new online banking in action, watch the video.

What do I need to know?

Instructions for accessing online banking varies depending on business and consumer (personal) accounts.

Business:  Falcon National Bank and Community Pride Bank business customers will need to use your Netteller ID Number as the User ID in the new online banking system. If you do not know your Netteller ID Number, please contact your bank prior to June 22nd. Once you have entered your Netteller ID Number, you will be prompted to fill out required information prior to creating a new password.
State Bank of Richmond business customers will need to use your current Access ID as the User ID in the new online banking system. Once you have entered your Access ID, you will be prompted to fill out required information prior to creating a new password.

Personal:  Falcon National Bank and Community Pride Bank consumer customers will need to use your Netteller ID Number as the User ID in the new online banking system. If you do not know your Netteller ID Number, please contact your bank prior to June 22nd. Once you have entered your Netteller ID Number, you will be prompted to fill out required information prior to creating a new password. Get detailed login instructions here.
State Bank of Richmond customers, your current User ID will remain your User ID in the new online banking system. Once you enter your User ID, you will be prompted to complete personal information. Once your info is verified you will be required to create new security questions, create a new password and select an image.

Quicken and QuickBooks Customers: Due to the upgrade of our online banking system, action on your part will be required. You will need to modify your QuickBooks Online Edition settings to ensure the smooth transition of your data. Please use the link below to the applicable program for which you are currently using today.

Falcon National Bank Customers

Community Pride Bank Customers

QuickBooks for Windows

Quicken for Windows

QuickBooks For Windows

Quicken for Windows

QuickBooks for Mac

Quicken for Mac

QuickBooks for Mac

Quicken for Mac

Mint - for information only

 

Mint - for information only

 

NOTE: You will need to complete your final download by 6/21/18. Please see details in your instruction guides. 


Bill Pay

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Bill Pay is an easy and convenient way to manage your payments*. Pay anyone in the United States that you would normally pay by check or automatic debit online. To see how this works, watch the video.

What do I need to know?

State Bank of Richmond will experience no changes with Bill Pay. Falcon National Bank and Community Pride Bank will experience the following changes:

• Payees. Payee information will be retained as long as the city, state, and zip code of the payee is correct in the current system. It’s important to review this information within your current system for accuracy prior to June 22nd.

• Phone numbers. If your phone number or any of your payee phone numbers are blank in the current system, the phone number will appear in the new system as 1-800-555-1212. Please verify your current phone number and payee phone numbers are accurate.

• Payee history. Falcon National Bank and Community Pride Bank Bill Pay history will not transfer to the new system. If you have payee history you would like to keep, please print the history from your current online Bill Pay system prior to June 22nd. The State Bank of Richmond Bill Pay history will transfer to the new system.

Important Reminder:

• Scheduled payments. Users can create bill payments until 12:00 pm on June 22nd. After this time, Bill Pay will be available for inquiry only. On June 25th, the new Bill Pay system will be available after 4:00 pm.

*Fees may apply. Please contact your local branch for more details.


Popmoney®

Popmoney® is an innovative personal payment service that eliminates the hassles of checks and cash*. Popmoney® allows you to send and receive money as easily as you send and receive email and text messages. Watch the video to see how this works.

*Fees may apply. Please contact your local branch for more details.

 

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Statements

What do I need to know?

The look and feel of your statements will be changing. All Falcon National Bank, Community Pride Bank, and State Bank of Richmond checking and savings accounts will have a statement prepared on the night of June 22nd. For most customers, this will be a partial month’s statement. After conversion (June 25th), your next statement date will be as close to your current statement date as possible. Due to partial statements, we will waive all service charges for two statement cycles. Beginning with your third statement cycle, standard charges will occur.


eStatements (available on or after June 25th

All customers are encouraged to enroll in electronic statements (eStatements). If you are currently receiving eStatements, you will need to re-enroll through our new online banking platform to continue this service. Watch the video to learn more.

 

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Card Valet®

Card Valet® allows  you to turn your debit card “on” or “off” anytime. When it’s “off,” no one can use your card. Turn it “on” when you’re ready to use it again. This service is available for both personal cards and business cards. Watch the video to learn more.

Card Valet® for Business Cards

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Card Valet® for Personal Cards.

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Remote Deposit Capture

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Remote Deposit Capture (RDC) is a quick way to turn check deposits into cash, by making your funds accessible faster.*

Make deposits anytime. To see the new RDC system in action, watch the video.

What do I need to know?

Customers currently using RDC, action on your part will be required to prepare for the new system.

• Driver. A new driver will be required to be installed on or after June 25th.

• Security tokens. We will no longer be using the hard security tokens as of June 25th. We will be transitioning to a soft token, which will be implemented in the near future.

• Scanners. Your current scanner does not need to be replaced. All scanners are compatible with the new system.

Customer Training - Sign up today!

Online WebEx training sessions are scheduled for June 25th at 2pm and June 27th at 9am and 2pm to assist with installing the driver, understanding the switch to the soft token, and navigating the system. Email Traci Rau or Evelyn Overlie to register.

Download the Merchant Capture Deposit Instructions. Download the Merchant Capture Installation Guide.

Not currently using RDC and interested in using this service? Email Traci Rau or Evelyn Overlie for more details.

*RDC is a service available for Business Customers only.


Cash Management

Cash Management is a set of tools that helps your organization push money out (such as paying payroll) or pull money in (such as collecting rental payments).

What do I need to know?

Payees with a single payment will appear immediately when the new online banking system is back online (June 25th). Payees with reoccurring payments may take up to 24 hours to appear (June 26th). There will be additional changes to the system, including accessing Cash Management for the first time after June 25th.  Be sure to attend a customer training to understand these changes.

ALL ACH  BATCHES MUST HAVE AN EFFECTIVE DATE NO LATER THAN JUNE 22.  ANY FILE WITH AN EFFECTIVE DATE AFTER JUNE 22 WILL NOT CONVERT OVER TO THE NEW SYSTEM AND WOULD NEED TO BE REENTERED.

Customer Training - Sign up today!

Online WebEx training sessions will take place on June 26th at 9am and 2pm. Email Traci Rau or Evelyn Overlie to register.

Download the user guide here.

Not currently using Cash Management and interested in using this service? Email Traci Rau or Evelyn Overlie for more details.

*Cash Management is available for Business Customers only.


Telephone Banking

A new telephone banking number has been issued.  The new Falcon National Bank telephone banking number will be: 320-345-6591 This new number will not be operational until June 25th at which time, the old number will be disabled.

Personal (consumer) Telephone Banking: When accessing the telephone banking system for the first time, you will be prompted to enter your full SSN.  Your initial PIN will be the last 4 digits of your SSN. You will be prompted to create a new password.

Business Telephone Banking: Please contact your local branch after June 25th to set up your new telephone banking access.