Close
Online banking

Online Banking

Home NewEra Product Updates

Product Updates

Online Banking

Interactive Video Player

The new online banking platform will leave you speechless! The new program is easy to maneuver and provides state-of-the-art functionality. To see the new online banking in action, watch the video.

What do I need to know?

The online banking URL will change. Instructions for accessing the new online banking system for both personal accounts and business account can be found on our FAQ page.

Quicken and QuickBooks Customers: Due to the upgrade of our online banking system, action on your part will be required. You will need to modify your QuickBooks Online Edition settings to ensure smooth transition of your data. Please use the link below, to the applicable program for which you are currently using today.

Falcon National Bank Customers

Community Pride Bank Customers

Mint - for information only

Quicken for Windows

QuickBooks For Windows

Quicken for Windows

 

Quicken for Mac

QuickBooks for Mac

Quicken for Mac

 

 

Mint - for information only

QuickBooks Online

NOTE: You will need to complete your final download by 6/21/18. Please see details in your instruction guides. 


Bill Pay

Interactive Video Player

Bill Pay is an easy and convenient way to manage your payments*. Pay anyone in the United States that you would normally pay by check or automatic debit online. To see how this works, watch the video.

What do I need to know?:

To understand the changes you will see in the new system, including payee, history, scheduled and reoccurring payments, please visit our FAQ page.

*Fees may apply. Please contact your local branch for more details.


Popmoney®

Popmoney® is an innovative personal payment service that eliminates the hassles of checks and cash*. Popmoney® allows you to send and receive money as easily as you send and receive email and text messages. Watch the video to see how this works.

*Fees may apply. Please contact your local branch for more details.

 

Interactive Video Player


Statements

What do I need to know?

The look and feel of your statements will be changing. All Falcon National Bank, Community Pride Bank, and State Bank of Richmond checking and savings accounts will have a statement prepared on the night of June 22. For most customers, this will be a partial month’s statement. After conversion (June 25), your next statement date will be as close to your current statement date as possible. Due to partial statements, we will waive all service charges for two statement cycles. Beginning with your third statement cycle, standard charges will occur.


eStatements (available on or after June 25) 

All customers are encouraged to enroll in electronic statements (eStatements). If you are currently receiving eStatements, you will need to re-enroll through our new online banking platform to continue this service. Watch the video to learn more.

 

Interactive Video Player


Card Valet®

Card Valet® allows  you to turn your debit card “on” or “off” anytime. When it’s “off,” no one can use your card. Turn it “on” when you’re ready to use it again. This service is available for both personal cards and business cards. Watch the video to learn more.

Card Valet® for Business Cards

Interactive Video Player

 

Card Valet® for Personal Cards.

Interactive Video Player

 


Remote Deposit Capture

Interactive Video Player

Remote Deposit Capture (RDC) is a quick way to turn check deposits into cash, by making your funds accessible faster.* The new RDC system is more intuitive and provides an improved user experience. To see the new system in action, watch the video.

What do I need to know?

Customers currently using RDC, action on your part will be required to prepare for the new system, including installation of a new driver, change in security tokens and scanner details. Please view the FAQ page for detailed information.

Customer Training - Sign up today!

Online WebEx training sessions are scheduled for June 26 at 2pm and June 28 at 9am and 2pm. Email Traci Rau or Evelyn Overlie to register. Download the Merchant Capture Deposit Instructions. Download the Merchant Capture Installation Guide.

Not currently using RDC and interested in using this service? Email Traci Rau or Evelyn Overlie for more details.

*RDC is a service available for Business Customers only.


Cash Management

Cash Management is a set of tools that helps your organization push money out (such as paying payroll) or pull money in (such as collecting rental payments).

What do I need to know?

You will now login to Cash Management through the new Online Banking platform, the previous URL will no longer work. For additional details about the changes to the Cash Management system, including first time access, ACH batches, payees and reoccurring payments, visit our FAQ page. Be sure to attend a customer training to understand these changes.

Customer Training - Sign up today!

Online WebEx training sessions will take place on June 27 at 9am and 2pm. Email Traci Rau or Evelyn Overlie to register. Download the user guide here.

Not currently using Cash Management and interested in using this service? Email Traci Rau or Evelyn Overlie for more details.

*Cash Management is available for Business Customers only.


Telephone Banking

A new telephone banking number has been issued.  The new Falcon National Bank telephone banking number will be: 320-345-6591 This new number will not be operational until June 25 at which time, the old number will be disabled.

Personal (consumer) Telephone Banking: When accessing the telephone banking system for the first time, you will be prompted to enter your full SSN.  Your initial PIN will be the last 4 digits of your SSN. You will be prompted to create a new password.

Business Telephone Banking: Please contact your local branch after June 25 to set up your new telephone banking access.