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Home NewEra Frequently Asked Questions

Frequently Asked Questions

Checks

Will my current checks still be valid?

Yes. You can use your current checks until they are gone. When you reorder checks, you will receive the Falcon National Bank branded checks.


Debit/ATM Card

Will my current Debit/ATM card still work?

Yes your current card will work until June 25th. During the week of June 11th, watch for your new Falcon National Bank MasterCard Debit/ATM card to arrive in the mail. You may activate your card by calling the number listed on the label affixed to the front of the card. At this time you will also select your PIN. Although the card can be activated, it will not be operational until June 25th. NOTE: Card numbers will be changing. If you have reoccurring payments set up with your debit card, on June 25th, you will need to contact your vendors to update that information.

IMPORTANT: Use your current Debit/ATM card through June 24th. Starting June 25th, begin to use your new Debit/ATM card.


Do I need to update my auto payments through my debit cards?

Yes. If you have auto payments attached to your current debit card, you will need to change these payments to draw from your new debit card starting June 25th.


Will ATMs accept deposits?

No.


Will ATMs continue to be part of the MoneyPass network?

Yes.


Credit Card

Will my credit card still work?

Yes. Your credit card will continue to work. You will not receive a new credit card until the card you currently have expires


Certificates of Deposit (CDs)

Will the terms of my CD change?

No


Loans

Will my Loan coupon book continue to work?

Yes.


Will my overdraft protection stay the same?

Yes.


Will the interest rate, term, and conditions change on my loan?

Fixed and variable rate loans, and lines of credit will continue under the same interest rates, terms and conditions originally agreed upon. If there are any changes to your loans or line of credit accounts, this will be explained in a separate communication.


Should I direct my loan payment somewhere else?

Continue to make payments in the normal manner until you receive new instructions. If your loan payments are automatically deducted from your checking account, this service will continue without interruption.


Account Numbers

Will my account number and/or routing number change?

No. Your account number and routing numbers will remain the same.


Do I need to update my direct deposit information?

No. This information will remain the same because account numbers and routing numbers are not changing.


Will my Wire instructions change?

Yes. The routing number used for wires will change to the Falcon National Bank routing number.


Online Banking

How do I access online banking for the first time on or after June 26th?

Online Banking Access for Personal Accounts:  
Falcon National Bank and Community Pride Bank consumer customers

  • You will need to use your Netteller ID Number as the User ID in the new online banking system. Your Netteller ID Number was mailed out to you the week of June 18. If you did not receive this mailing or are unable to locate it, please contact your bank. Once you have entered your Netteller ID Number, you will be prompted to fill out required information prior to creating a new password. Get detailed login instructions here.

State Bank of Richmond customers:

  • Your current User ID will remain your User ID in the new online banking system. Once you enter your User ID, you will be prompted to complete personal information. Once your info is verified you will be required to create new security questions, create a new password and select an image

Online Banking Access for Businesses:  
Falcon National Bank and Community Pride Bank business customers:

  • You will need to use your Netteller ID Number as the User ID in the new online banking system. If you do not know your Netteller ID Number, please contact your bank.
  • You will use a  temporary first time password. This password is the last 4 of your tax EIN.
  • You will then be prompted to complete the required information prompted to change your password.

State Bank of Richmond business customers:  

  • will need to use your current Access ID as the User ID in the new online banking system.
  • You will use a  temporary first time password. This password is the last 4 of your EIN.
  • You will then be prompted to complete the required information and prompted to change your password.

Cash Management and/or Merchant Capture (Remote Deposit Capture (RDC)) users:

  • You will now enter the system through online banking. The previous URLs for RDC and Cash Management will no longer work.
  • Your User ID will be your current user ID plus the last 5 digits of the business’s Netteller ID number. If you do not know your Netteller ID number, please contact us.
  • Your Password will be the last 4 digits of the business’s EIN.

Note: If you are a current Cash Management user, and have both Cash Management and Remote Deposit access, you will now login following the Cash Management instructions above to complete both Cash Management and Remote Deposit transactions.


Mobile Banking

Mobile Banking will be available June 26th. You will need to download the new Falcon National Bank Mobile Banking app for iOS and Android devices. Check back here for links to the Apps Store and Google Play when they become available.


Bill Pay

Will my bill pay change?

Yes, we will have a brand new bill pay system!  All users will use their existing Online Banking to access the Bill Pay system.  Please refer to the online banking section above for further information. 

Note: When Bill Pay first is available on June 25th you will only be able to see the one time payments. Reoccurring payments will not be available until June 26th at 4:00. Reoccurring payments scheduled for June 23rd, 24th, 25th will pay as scheduled.


Payees:

Payee Information will be retained as long as the city, state, and zip code of the payee is correct in the current system. It is important to review this information within your current system for accuracy prior to June 22nd. Phone numbers: If your phone number or any of your payee phone numbers are blank in the current system, the phone number will appear in the new system as 18005551212. Please verify your current phone number and payee phone numbers are accurate.


Payee history:

Will not transfer to the new system. If you have payee history you would like to keep, please print the history from your current online bill pay system prior to June 22nd.


Scheduled payments:

Users can create bill payments until 12:00pm on June 22nd. After this time, Bill Pay will be available for inquiry only. On June 25th the new bill pay system will be available


Cash Management

What will I need to do to prepare for the new system?

All ACH batches must have an effective date no later than June 22nd. Any file with an effective date after June 22nd will not convert over to the new system and would need to be reentered.

Payees with a single payment will appear immediately when the new online banking system is back online (June 25th). Payees with reoccurring payments may take up to 24 hours to appear (June 26th). There will be additional changes to the system, including accessing Cash Management for the first time after June 25th.

Logging into Cash Management

  • You will now login to Cash Management through the new Online Banking platform.
    NOTE: the previous URL will no longer work.
  • Your User ID will be your current user ID plus the last 5 digits of the business’s Netteller ID number.
  • Your Password will be the last 4 digits of the business’s EIN.

Note: If you are a current Cash Management user, and have both Cash Management and Remote Deposit access, you will now login following the Cash Management instructions above to complete both Cash Management and Remote Deposit transactions.

Customer Training - Sign up today!

Online WebEx training sessions will take place on June 27th at 9am and 2pm. Email Traci Rau or Evelyn Overlie to register.

Remote Deposit Capture

What will I need to do to prepare for the new system?

A new driver is required to be installed on or after June 25th. Your current scanner does not need to be replaced; all scanners are compatible with the new system. You will also no longer be using hard tokens in the new system.

Logging into RDC

  • You will now login through the new Online Banking platform. NOTE: the previous URL will no longer work.
  • Your User ID will be your current user ID plus the last 5 digits of the business’s Netteller ID number.
  • Your Password will be the last 4 digits of the business’s EIN.

Note: If you are a current Cash Management user, and have both Cash Management and Remote Deposit access, you will now login following the Cash Management instructions above to complete both Cash Management and Remote Deposit transactions.

Customer Training - Sign up today!

Online WebEx training sessions are scheduled for June 26th at 2pm and June 28th at 9am and 2pm. Email Traci Rau or Evelyn Overlie to register.


Telephone Banking

Will telephone banking change?

Yes. A new telephone banking phone number will be issued. The new Falcon National Bank telephone banking number will be: 320-345-6591 This new number will not be operational until June 25th at which time, the old number will be disabled.

Personal (consumer) Telephone Banking: When accessing the telephone banking system for the first time, you will be prompted to enter your full SSN.  Your initial PIN will be the last 4 digits of your SSN. You will be prompted to create a new password.

Business Telephone Banking: Please contact your local branch after June 25th to set up your new telephone banking access.


Statements

Will my statements remain the same?

The look and feel of the statements is changing. All Falcon National Bank, Community Pride Bank, and State Bank of Richmond checking and savings accounts will have a statement prepared on the night of June 22nd. For most customers, this will be a partial month's statement. After conversion (June 25th), your next statement date will be as close to your current statement date as possible. Due to partial statements, we will waive all service charges for two statement cycles. Beginning with your third statement cycle, standard charges will occur. 


Do I need to do anything to continue receiving E-Statements?

YES!  You must log into online banking and re-enroll in E-Statements.

Note: On June 25th, you will be able to see all e-statements from 2017 online. eStatements from January  2018 – June 24th, 2018 will not appear until August. Any new eStatements generated from June 25th forward will appear online.


General

Is the ownership of my bank changing?

No. All three banks are under common local ownership by the holding company Centra Ventures, Inc.  Falcon National Bank has been a part of Centra Ventures Inc, since its inception in 2003.  The State Bank of Richmond was acquired by the holding company in December, 2012 followed by Community Pride Bank in March, 2015. The banks were purchased due to the high standards of customer service offered, the caliber of employees, their financial soundness, and the amount of community involvement. All banks are strong partners, and together we will be even stronger.


Will the bank staff remain the same?

Yes. The branches will continue to have the same friendly faces you have come to know and look forward to seeing!